jilibay Privacy Policy
Last updated: June 2025 · Applies to all users of the jilibay platform in the Philippines
At jilibay, protecting the privacy of our players is a responsibility we take seriously. This Privacy Policy explains what personal information we collect, why we collect it, how it is used and stored, and the rights you have in relation to your data when using our Philippines-based mobile sports betting and casino-style entertainment platform. By registering an account or continuing to access jilibay at jilibay.id, you acknowledge that you have read and understood this policy. We encourage you to review this page periodically, as we may update our practices to reflect changes in applicable Philippine law or platform operations. If you have any questions about how your data is handled, our support team is reachable at [email protected].
What We Collect and Why It Matters
1. Information We Collect
When you register and use the jilibay platform, we collect certain personal information necessary to provide our services. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document for identity verification purposes. We also collect financial information such as payment method details and transaction history in order to process deposits and withdrawals accurately and securely. Device and usage data — including IP address, browser type, and session activity — is collected automatically to help us maintain platform security, detect fraud, and improve service performance. We collect only the information that is genuinely necessary for the purposes outlined in this policy, and we do not collect sensitive personal data beyond what is required under applicable Philippine regulations. All data collection is conducted transparently and in accordance with the Philippine Data Privacy Act of 2012.
2. How We Use Your Information
Your personal data is used primarily to operate and manage your jilibay account, process transactions, verify your identity, and deliver the features of our platform. We also use your information to comply with our legal and regulatory obligations, including anti-money laundering requirements and responsible gaming obligations applicable in the Philippines. Where you have opted in to receive communications, we may use your contact details to send you relevant promotional updates, bonus notifications, or platform announcements — you can opt out at any time by contacting [email protected]. Session and usage data helps us understand how players interact with the platform so we can identify technical issues and improve the overall experience. We do not use your personal data to make automated decisions that significantly affect you without appropriate human review and oversight.
3. Sharing and Disclosure of Your Data
jilibay does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and IT infrastructure partners — but only to the extent necessary and under strict confidentiality agreements. In cases where disclosure is required by Philippine law, court order, or regulatory authority, we will comply with those obligations while taking reasonable steps to protect your interests. If jilibay undergoes a corporate restructuring or acquisition, your data may be transferred to the succeeding entity under the same terms of protection set out in this policy. We will notify you of any material changes to how your data is shared wherever reasonably practicable.
4. Data Security and Retention
We apply industry-standard technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. All data transmitted between your device and the jilibay platform is encrypted using secure protocols, and access to personal data within our systems is restricted to authorised personnel only. We retain your personal information for as long as your account remains active and for such additional periods as required by Philippine law or our regulatory obligations — for example, transaction records may be retained for a minimum of five years in line with anti-money laundering requirements. When your data is no longer required, we securely delete or anonymise it in accordance with our internal data lifecycle procedures. If you become aware of any suspected breach or unauthorised access to your account, please notify us immediately at [email protected] so we can investigate and take appropriate action.
5. Your Rights Under Philippine Data Privacy Law
As a user of jilibay based in the Philippines, you are entitled to a number of rights under the Data Privacy Act of 2012 and its implementing rules. You have the right to be informed about how your personal data is being processed, and to access a copy of the information we hold about you at any time. You may request correction of inaccurate or outdated data, and in certain circumstances you may request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected. You also have the right to object to the processing of your data for direct marketing purposes and to lodge a complaint with the National Privacy Commission if you believe your rights have been violated. To exercise any of these rights, please submit your request in writing to [email protected] and we will respond within the timeframe required by applicable law.
6. Cookies and Tracking Technologies
The jilibay platform uses cookies and similar tracking technologies to maintain session state, remember your preferences, and gather anonymous analytics data that helps us understand platform usage patterns. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to log in and use core features. Analytics cookies help us measure page performance and user engagement in aggregate form — no individually identifiable information is extracted from this data. You can manage cookie preferences through your browser settings at any time; however, disabling certain cookies may limit the functionality available to you on the platform. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform.
7. Contact and Policy Updates
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jilibay handles your personal data, please get in touch with our support team at [email protected]. We are committed to responding to all privacy-related enquiries promptly and transparently. This policy may be updated from time to time to reflect changes in our practices, platform features, or applicable Philippine legislation, and the revised version will be published on this page with an updated effective date. Your continued use of the jilibay platform after any such update constitutes your acceptance of the revised policy. We encourage you to check this page periodically so you are always informed about how your information is being protected.
Questions About Your Privacy?
Our team is ready to help with any data-related queries or account concerns. You can also visit our FAQ page for quick answers, review our Terms and Conditions, or head straight to registration and start your journey with confidence.